Privacy Policy

1. Introduction

Ohio Realty Sales LLC, doing business as Ohio Elite Team ("Ohio Elite Team," "we," "us," or "our"), is a licensed real estate team affiliated with eXp Realty, LLC. We are committed to protecting the privacy of individuals who visit our website, contact us, or use our services. This Privacy Policy ("Policy") describes how we collect, use, disclose, retain, and protect personal information, and the rights and choices available to you with respect to that information.

This Policy applies to information we collect through our website located at https://ohioeliteteam.com (the "Website"), as well as through email, telephone, text message, online forms, and other interactions you have with us in connection with our real estate services (collectively, the "Services").

By accessing or using the Website or our Services, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described in this Policy, please do not use the Website or our Services.

2. Information We Collect

We collect personal information in several ways: information you provide to us directly, information collected automatically through your use of the Website, and information specific to real estate transactions. The categories of information we collect include the following.

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with us, including when you fill out a contact or home-valuation form, register for an account, request property information, schedule a showing, subscribe to communications, or otherwise communicate with us. This information may include:

• Identifiers such as your first and last name, postal address, email address, and telephone number(s), including mobile telephone numbers;
• Account or profile information such as a username, password, and communication preferences;
• The content of messages, inquiries, and correspondence you send to us;
• Financial and transactional information you choose to share in connection with a real estate transaction, such as budget, pre-qualification or financing status, and price range; and
• Any other information you elect to provide to us.

2.2 Information Collected Automatically

When you visit or interact with the Website, we and our third-party service providers may automatically collect certain information about your device and usage, including:

• Internet Protocol (IP) address, browser type and version, device type, operating system, and unique device identifiers;
• Pages or screens viewed, links clicked, search terms entered, referring and exit pages, and the dates and times of your visits;
• Approximate geolocation derived from your IP address; and
• Information collected through cookies, web beacons, pixels, and similar tracking technologies, as further described in Section 5.

2.3 Real Estate–Specific Information

Because we provide real estate brokerage services, we may collect information related to your interest in buying, selling, leasing, or valuing real property, including:

• Property search criteria and saved searches, favorited or viewed property listings, and home-valuation requests;
• The address and characteristics of a property you own, are selling, or are interested in purchasing;
• Information obtained through our Internet Data Exchange (IDX) or Multiple Listing Service (MLS) home-search tools;
• Transaction details such as offers, contracts, closing information, and timelines; and
• Information we receive from third-party lead sources and real estate platforms, such as Zillow, Realtor.com, and similar services, when you submit an inquiry through those platforms.

We do not intentionally collect sensitive personal information (such as Social Security numbers, government identification numbers, or financial account numbers) through the Website. Such information, when required for a real estate transaction, is typically collected and handled directly by our affiliated brokerage, lenders, title companies, or other transaction professionals under their own privacy practices.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including to:

• Provide, operate, and improve the Website and our Services;
• Respond to your inquiries, requests, and communications;
• Provide you with real estate information, property listings, home valuations, market updates, and related services you request;
• Establish and manage your account and communication preferences;
• Contact you by email, telephone, or text message regarding properties, services, appointments, and your inquiries, consistent with the consent you have provided;
• Send you newsletters, marketing communications, and promotional materials, from which you may opt out at any time;
• Facilitate and support real estate transactions in which you are involved;
• Analyze usage trends and measure the effectiveness of our Website and marketing;
• Detect, prevent, and address fraud, security issues, technical problems, and unlawful activity; and
• Comply with applicable laws, regulations, legal processes, and our professional and licensing obligations.

We will not use your personal information for materially different, unrelated, or incompatible purposes without providing you notice.

4. How We Share or Disclose Information

We do not sell your personal information for money. We may share or disclose your personal information in the following circumstances:

• Affiliated Brokerage. We may share information with eXp Realty, LLC, our affiliated brokerage, as necessary to provide real estate brokerage services and meet regulatory and supervisory requirements.
• Service Providers. We may share information with third-party vendors and service providers who perform services on our behalf, such as customer relationship management (CRM) platforms, website hosting, email and text-message delivery, analytics, and marketing support. These providers are authorized to use your information only as necessary to provide services to us.
• Transaction Participants. In connection with a real estate transaction, we may share information with other parties involved in the transaction, such as lenders, title and escrow companies, appraisers, inspectors, attorneys, and other real estate professionals.
• Legal and Regulatory Requirements. We may disclose information when we believe in good faith that disclosure is necessary to comply with applicable law, regulation, legal process, or governmental or licensing request, or to enforce our agreements and protect our rights, property, or safety, or that of others.
• Business Transfers. If we are involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to the commitments made in this Policy.
• With Your Consent. We may share your information for any other purpose disclosed to you at the time we collect it or with your consent.

Mobile information and text-messaging data are never shared with or sold to third parties or affiliates for their own marketing or promotional purposes. Please see Section 6 for additional information regarding text messaging.

5. Cookies, Tracking Technologies, and Analytics

We and our service providers use cookies and similar tracking technologies to operate and improve the Website and to understand how it is used.

A "cookie" is a small data file stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). We may also use web beacons, pixels, and similar technologies that allow us to recognize your device and collect usage information.

We use these technologies to remember your preferences, maintain your session, analyze Website traffic and performance, and support our marketing efforts. We may use analytics services, such as Google Analytics, that collect and process information about your use of the Website. Information about how Google collects and processes data is available through Google's privacy resources.

Most web browsers allow you to control cookies through their settings, including to refuse or delete cookies. If you disable cookies, some features of the Website may not function properly. Some browsers offer a "Do Not Track" signal; because there is no consistent industry standard for responding to such signals, we do not currently respond to them.

6. Text Messaging (SMS) and Telephone Communications

If you provide your telephone number and consent to receive text messages, we may send you SMS or MMS text messages relating to real estate services, including property information, appointment scheduling, follow-up communications, market updates, and responses to your inquiries.

Consent. By providing your mobile telephone number and opting in, you consent to receive recurring automated and non-automated text messages from Ohio Elite Team at the number provided. Consent to receive text messages is not a condition of purchasing any property, product, or service.

Message Frequency. Message frequency varies based on your interactions with us.

Message and Data Rates. Message and data rates may apply according to your mobile carrier plan. Ohio Elite Team is not responsible for any charges imposed by your wireless carrier.

Opt-Out. You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send "STOP," we may send a single confirmation message acknowledging your opt-out. Following that confirmation, you will no longer receive text messages from us unless you opt in again.

Help. For assistance, reply HELP to any message, or contact us using the information in Section 13.

No Sharing of Mobile Opt-In Data. No mobile information, including telephone numbers and consent to receive text messages, will be shared with or sold to third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties except for service providers that help us deliver the messaging service (for example, our CRM and SMS platform providers), and those providers are prohibited from using the information for any purpose other than providing the service to us.

Telephone Calls. If you provide your telephone number, you consent to receive telephone calls from us regarding your inquiries and our real estate services, consistent with applicable law. You may ask us to stop calling at any time by telling us during a call or by contacting us using the information in Section 13.

6.1 SMS Terms and Conditions

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected].
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy: https://ohioeliteteam.com/privacy-policy

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, use, alteration, disclosure, and loss. These measures include the use of secured networks, access controls, and encryption technologies where appropriate.

Despite these efforts, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for any activity under your account. If you have reason to believe your interaction with us is no longer secure, please contact us immediately using the information in Section 13.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide our Services, maintain business records, and comply with our legal, regulatory, tax, accounting, and professional obligations. Real estate transaction records may be retained for periods required by Ohio real estate licensing law and other applicable regulations. When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. Subject to applicable law, these may include the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete personal information;
• Delete personal information we have collected, subject to legal and regulatory retention requirements;
• Opt out of marketing communications; and
• Withdraw consent where our processing is based on your consent.

You may opt out of marketing emails at any time by following the unsubscribe instructions contained in those emails, and you may opt out of text messages by replying "STOP" as described in Section 6. To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request consistent with applicable law. We will not discriminate against you for exercising any of these rights.

10. California Consumer Privacy Act (CCPA) Rights

This section applies to California residents and supplements the information contained elsewhere in this Policy, as required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA").

Your California Rights. Subject to certain exceptions, California residents have the right to:

• Know and Access — Request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Delete — Request that we delete personal information we collected from you, subject to certain legal exceptions.
• Correct — Request that we correct inaccurate personal information we maintain about you.
• Opt Out of Sale or Sharing — Opt out of the "sale" or "sharing" of personal information as those terms are defined under the CCPA. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising, as those terms are defined under the CCPA.
• Limit Use of Sensitive Personal Information — Request that we limit the use of sensitive personal information; we do not use or disclose sensitive personal information for purposes that would require an opt-out under the CCPA.
• Non-Discrimination — Not receive discriminatory treatment for exercising any of these rights.

Categories of Information. The categories of personal information we collect are described in Section 2 and may include identifiers, internet or electronic network activity information, geolocation data, and commercial information related to real estate interests. We collect this information from you directly, automatically through your use of the Website, and from third-party lead sources as described in this Policy.

How to Exercise Your Rights. California residents may submit a request to know, delete, or correct by contacting us using the information in Section 13. We will verify your request by matching the information you provide with the information we maintain. You may use an authorized agent to submit a request on your behalf, subject to verification of the agent's authority. We will not discriminate against you for exercising your CCPA rights.

11. Children's Privacy

The Website and our Services are intended for individuals who are at least eighteen (18) years of age and are not directed to children. We do not knowingly collect personal information from children under the age of thirteen (13). If we become aware that we have inadvertently collected personal information from a child under thirteen, we will take reasonable steps to delete that information. If you believe a child may have provided us with personal information, please contact us using the information in Section 13.

12. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the "Last Updated" date at the top of this Policy and post the updated version on the Website. Material changes will be effective upon posting unless otherwise stated. We encourage you to review this Policy periodically. Your continued use of the Website or our Services after the updated Policy is posted constitutes your acceptance of the changes.

13. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Ohio Elite Team is a licensed real estate team affiliated with eXp Realty, LLC.